What happens if I have issues downloading the link?
Please ensure you have Google Drive installed on your device and that you’re logged in. If you don’t have an account with Google Drive, it is quick and easy to sign up. It’s excellent for secure file sharing and storing files too.
What happens if I don't have Google Drive?
Do not worry; click the three dots in the top corner when you get the link and click/select "Download."
Please contact our customer service team if you still have issues downloading the hypnotherapy session. They can send your sessions an alternative way.
How do I download my hypnotherapy sessions?
When you first purchase on our website, you will find your sessions available to download on the "Thank-you" page. If you did not download them, then do not panic. We will also send you an email, and you can download them from there. IMPORTANT: Please always check your SPAM/JUNK folder. Sometimes the emails might end up there rather than in your inbox.
Are there other options for listening to my purchased hypnotherapy sessions?
You can download the Clear Minds app from the app store (Apple) or google play store (Android) and create an account without setting up a subscription. You need to select the option to "create an account with email" and make sure you use the same email address as your order. Your purchased sessions will be available to listen to in the Library section on the app, "My Purchases" . If you want to buy other sessions, you can do so from the website, or if you prefer, you can buy a subscription to the app for 3, 6 or 12 months.
Comments
18 comments
Hi, I am not able to download to iPhone files, keeps going to google iCloud. Cannot hear anything please send another way. Purchased gastric band course. Julie Caws
I am having exactly the same problem
Me too
I can’t see anything to download. I have drive, I’ve paid for all access for a year. Respond to my email, please. This is annoying.
Hi, I purchased some sessions from your website which came through via email and I have downloaded on to my iphone but they won't play or say unavailable
I went onto App store and downloaded your app which does work and gives access to the sessions but I have to pay twice.. Please can you help as I do not want to keep paying a monthly subscription on the app as I have already purchased the sessions directly.. surely it should all sync if we are a registered paying customer with email and log in? Many thanks
Please respond to my email that I sent 3 days ago. I want to start the session I got from you but mp3 files aren’t playable on my iPhone.
I have purchased gastric banding and download but won’t play please help
The files are not accessible on google drive, there is a notification saying too many people have accessed! Please advise of an alternative method of delivery. I have screen shotted notification.
I have purchased alcohol course. Where is it? I have google drive and it is not working g. Please assist. Cathryn Bryce.
I didn’t get my links. I checked the spam and nothing was there either.
I have purchased the gastric band course but also can not find a way to download in the app. Please advise
I have an android and states can't download, I have drive installed, please advise as have had it a week and can't get started
Like everyone else i purchased and paid but can’t access the link!!!!! Please explain!!!
Can’t download /access the link for binge eating. I have emailed to advise but haven’t heard anything back
please help can’t unload purchase
It won't except my password saying its wrong I've even changed it
Haven’t been able to listen to my recordings. I click the download button on the “thank you” email and a list appears off all recordings but click on them and they do not play notes can I put them in a file
Hi can you help ive down loaded my program and its showing all the sessions but how do I link to hear the sessions I'm getting nothing
Please sign in to leave a comment.